GET IN TOUCH

Want to get more value out of IT together?

Curious about what Circlewise can do for your organization? Whether you want to maximize residual value, have your IT equipment disposed of safely, or take steps toward a circular economy: we’d be happy to work with you to find a solution.

  • Personal contact with a specialist
  • No-obligation advice tailored to your situation
  • A response within one business day

Would you prefer to contact us directly?

You can also email us at value@gocirclewise.com or call us at +31 (0)85 060 5677.

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FAQS

Frequently Asked Questions

Before you send us a message, you might find the answer right here in our FAQ.

How do you determine the residual value?

Based on the information you provide (Excel spreadsheet, CMDB, photos, and/or reports), we’ll give you an initial estimate based on average user damage in the market. Of course, at that point we won’t yet know the technical condition of the used devices; we’ll need to test them to determine that.

Testing can be done on-site or at our Value Lab in 's-Hertogenbosch. This assessment (grading) determines the residual value much more accurately and provides a value for an immediate sale, as well as a (higher estimated) value if we market your used equipment through our optimized sales channels.

In general, we offer the highest residual value for you because we don’t buy equipment ourselves; we sell it on your behalf to end users, thereby largely bypassing the middleman. All sales profits go to our customers, minus our commission, of course.

How do I deliver used equipment?

We will provide you with instructions for safe and damage-free transport via email or phone. After that, our carrier will pick up the equipment and bring it to our Value Lab, where all received equipment is registered piece by piece.

Why is your residual value usually higher?

Circlewise wants to create as much value as possible for you . That’s why we don’t buy used devices (as brokers do, often at the lowest possible price); instead, we sell them on your behalf. Our goal is to achieve the high residual value as possible, and to that end, we have many partnerships and supply, among others, to end users. The full sales price goes to you, minus the cost of services for data deletion and grading, and a commission for sales optimization through various channels.

How long will it take to get my money?

When you receive your payment depends on the chosen sales strategy. Selling an entire lot to a single company generates cash faster but doesn’t always yield the highest value. If we agree on a 3-month optimization period through individual sales to end users, it may therefore take up to 3 months.

Our payment term after a sale is 21 days.

What is the difference between "remanufactured" and "refurbished"?

"Refurbished" essentially means (primarily cosmetic) refurbishment of used equipment. A new screen or keyboard, and perhaps a new battery. Remanufactured laptops undergo a 5-hour testing process and must meet the BSI Kitemark standard, which requires that remanufactured products perform just as well as—if not better than— new products.

In addition, companies need larger quantities of identical laptops. Remanufactured laptops can be delivered in batches of identical models.

Do refurbished laptops come with a warranty?

If you purchase remanufactured HP, Dell, or Lenovo laptops through our subscription model, you will receive a replacement model (like-for-like) at any time during the entire term, at no additional cost, if you experience a defect.